About Us

1. Our brand began with few questions.

“Why can’t we have a safer and efficient way of doing things?”
“Can’t we use digital platforms and the internet of things to better the lives and conditions of our society?”
“What if we could make life just a little bit easier?

This led to the birth of our organization to solve societal challenges that society is facing every day! By offering online food ordering services, reliable delivery services in which customers can order food online and track the delivery driver in real-time with one click of their phones. Mzansi Food is a technology company that connects millions of consumers to millions of drivers, merchants, and businesses.

2. Who we are

Mzansi Food is a technology company that connects millions of consumers to millions of drivers, merchants, and businesses in their respective areas. We do this by empowering local businesses and in turn, generate new ways for ordinary people to earn, work and live.

3. Customers

With your favorite restaurants at your fingertips, Mzansi Food satisfies your cravings and connects you with possibilities — more time and energy for yourself and those you love.

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4. Become a Delivery Driver Partner

Delivering with Mzansi Food, you get flexibility and financial stability. Deliver for a living or for a goal, all on your schedule and on your own terms.

 

5. Become a Restaurant Partner 

Mzansi Food’s innovative merchant-focused solutions enhance your success by transforming your business. Open your doors to an entire city and see your reach and revenue growth.

 

6. How we empower Community

Individual

We open opportunities for all, regardless of background or ability. We strive to provide job opportunities to all groups of people, including the disadvantaged, as part of our commitment to push for greater inclusivity.

Places

To provide technological solutions to improve the livelihood of society. We solve everyday challenges to make life a little easier.

Planet

To protect our planet by minimizing our environmental footprint. We only get one Earth, Let’s take care of it. We are introducing measures across our organization and ecosystem to build a more sustainable future. We are working towards a circular economy in addressing the challenges we are facing with regard to climate change for sustainable growth.

Our Shared Values

Our focus goal is on the connections between societal and economic progress that has the power to unleash the next wave of societal growth. We want our organization to create successful community needs, not only to create demand for its products/ services but also to provide critical public resources and a supportive environment.  We are here to improve the quality of life for everyone, in particular the disadvantaged communities.

7. Mzansi Food Customer Service

At Mzansi Food, clients or customers come first. We value our employees and customers as they are the most important resources in our organization. Our value proposition is based on customer satisfaction. We value our customers on long-term relationships rather than on the price they pay for the products and services.  We use AIDA RULE: Attention, Interest, Desire, and Action to ensure our customers are happy and satisfied all the time.

We are determined to focus on delivering the best ideal experience for our customers. Our well-known, marvelous customer care is conveyed by our Customer Team on the forefronts, earnestly captivating with customers by means of call, chat system, and email communication. We offer our customer service support beforehand, during, and after they have used our services from our organization.

Mzansi Food is on a mission to transform the way customers eat and live their life. A key ingredient of our success is having the best selection of popular restaurants and to choose from. Whether people want a pad, Thai, in the evening, a salad at lunch, or freshly scrambled eggs for breakfast – we’ve got it covered. By constantly innovating and expanding, we offer the best choice and convenience. Our aim is to bring great food direct to our customers as fast as possible, in less than 30 minutes.

8. Things to Know About Mzansi Food Customer Service

Friendly, Customer Loyalty

At the point when you start connecting with us either online, via email or call; we’re glad to get notification from you! Our representatives are friendly, convenient to build a close relationship with you. We genuinely care about every single person that gets in touch with us, and it’s our main goal to give the most customer experience. Not exclusively do we effectively go well beyond to make constructive support, yet we additionally have the chance to create individual connections with each customer we interact with.

Engaged to help

Mzansi Food Customer Team is extraordinarily prepared to resolve trustworthy choices all alone by taking responsibility for support’s understanding, and any unfriendly issues the client communicates. Mzansi Food organization empowers our team to best acclimate to the needs of our clients by presenting them the services parallel active strength.

Mzansi Food Customer Service

At Mzansi, clients or customers come first. We value our employees and customers as they are the most important resources in our organization. Our value proposition is based on customer satisfaction. We value our customers on long-term relationships rather than on the price they pay for the services.  We use AIDA RULE: Attention, Interest, Desire, and Action to ensure our customers are happy and satisfied all the time.

We are determined to focus on delivering the best ideal experience for our customers. Our well-known, marvelous customer care is conveyed by our Customer Team on the forefronts, earnestly captivating with customers by means of call, chat system, and email communication channels. We offer our customers service support beforehand, during, and after they are using our services from our organization.

Driven by technology

You can change pictures to quality ones

Our algorithm is based on powerful predictive technology that evaluates the most efficient way of distributing orders based on the location of restaurants, delivery drivers, and customers.

Machine learning helps us to predict the time it will take to prepare a meal, helping to streamline the delivery experience of course customers get their food even faster.